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How could digital identification help UK charities to more effectively collect information about people using their services?
Do charities need to prove who people are, ensure that they are legally eligible for services or to record and recall information about them? If they do, what worries them about the process?
Could Yoti Keys help people to take ownership of their background information and how they share it when accessing multiple, or repeat, services?
Nissa and I explored the most effective use cases for the Yoti app (which verifies legal identities or key personal details, like age) among UK charities.
We also explored the use cases for Yoti Keys, Yoti’s offline solution, which is a product in development that enables charities to register and subsequently identify people accessing their services without needing a smartphone, documentation or connectivity.
You can find more information about Yoti’s social purpose here.
How charities got involved
We told people who worked for charities based and working in the UK that we’d love to hear from them.
We were particularly interested in hearing from them if they had a need to legally identify people.
We also wanted to hear from people who could potentially use the offline Key to help prevent people from having to tell their story every time they access a service, or to help their organisation better manage and monitor people’s interactions with their service .
What happened next
The research ended in late September 2018, with a first look at our findings coming out later that year.
Nissa’s insights from the research were published here.
Yoti continues to work towards delivering the best possible products and services for UK charities. More about their social purpose here